Shipping to the UK
Standard postage on all items to the UK will be sent 2nd Class via Royal Mail. If you would like to upgrade to 1st Class there will be a small extra fee – just pop us a message to sort arrangements.
Double check that your address is correct when you place any order – you will have to pay for repost if the parcel is returned or re-purchase the item again if parcel gets lost. If you notice your address is incorrect and the item has not yet been dispatched, get in touch and we will be happy to change it for you.
Please visit the “International Shop” for shipping and policies.
Shipping costs are based on weight and will be between £0.75 – £10.00. Combined shipping is worked out on checkout, however, if you feel you have not been charged correctly please do get in touch and we will look into it. The more expensive cost of £10 is due to being shipped via a courier service. Wonderland Works uses UPS as the courier as they are reliable and cost effective. This applies to all handmade and British brand items.
Handmade: As each item is made to order – there is up to a 3 week processing time. Once made and dispatched – Royal Mail aim to deliver your parcel between 3 – 5 working days (this may be extended due to busy periods). UPS aim to deliver your parcel between 1 – 5 working days (this may be extended due to busy periods).
Home & Giftware: We aim to dispatch these items within 2-3 days of purchase. Once dispatched – Royal Mail aim to deliver your parcel between 3 – 5 working days (this may be extended due to busy periods). UPS aim to deliver your parcel between 1 – 5 working days (this may be extended due to busy periods).
Wonderland Works take no responsibility for the lateness of goods arriving
If in the unfortunate event your package arrives broken/damaged, Wonderland Works will replace goods free of charge or offer a full refund on receipt of photographic evidence.
If you received goods late and no longer want/need the goods (this excludes personalised items of any kind), shipping fees will be at your expense. If goods arrive back with us broken/damaged there will be no refund.